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Q & A

Is Meditree Australian owned?
YES – Meditree is a 100% Australian owned, family run business which continues to research, develop and manufacture locally in the Byron Shire.

What does it mean to be organic?
To be certified organic is a guarantee of the purity of products and the integrity of Meditree. Meditree organic and bio-dynamic believes in using the purest of ingredients and processes to formulate the new range. Whilst Meditree has always believed in being 100% "Pure Natural Therapy" with all ingredients being naturally derived and containing no petrochemicals, parabens or fragrances. To be truly natural, Meditree has sourced ingredients from companies that practice organic farming and processes. Organic means working with natural inputs and as little as possible of anything that will cause adverse environmental impact. Sanctum believes that through the certification process and random manufacturing audits provided by a governing body a high standard of organic products will be produced. All products in the Meditree range contain over 70% certified organic ingredients, whilst many contain over 95 % organic ingredients.

Are Meditree products suitable for sensitive, easily irritated skin?
When it comes to finding products that work and don't upset the skin, sensitive skin can be very challenging. Sensitive skin may be genetic or occur as a result of environmental factors. The Meditree range seeks to restore the skin's own natural balance making it highly suitable for most skin types and conditions. As sensitive skin is easily irritated it is best to patch test any product first and then incorporate it slowly into your skin care regime. Meditree products are made from certified organic ingredients and do not contain artificial preservatives, fragrances, colours, dioxins, petrochemicals, mineral oils, propylene glycol, diethanolamine (DEA), phthalates, sodium lauryl sulfate, sodium laureth sulphate, aluminium and animal derived ingredients. Sensitive skin will greatly benefit from taking a holistic approach to your health and well-being. Your skin care regime will be enhanced by focusing on such factors as; reducing stress, eating and drinking well, avoiding over exposure to UV rays and taking time out for sleep and relaxation.

Why would I choose a Meditree product compared to a chemical based range?
Many ingredients can be labelled chemical free, however, where the ingredient is sourced from and the process used to derive them defines how natural they are. It is a medically recognized fact that our body absorbs significant amounts of what we put on our skin. With research into the relationship between synthetic chemicals and cancer, Meditree believes using the purest ingredients and processes to formulate their products not only benefit the skin but consumer's health.

How should I treat sensitive skin?
Any skin that is broken or easily irritated should be treated gently. Start with a basic face care regime of cleanse, tone and moisturise. After time you may build up to the use of an exfoliant and/or mask treatments. Every person's skin is different, so it is a matter of working out what works best for you. Treatment products with AHA's are probably best avoided.

Does Meditree test on animals?
NO – Meditree is against animal testing and is a member of Choose Cruelty Free (CCF) – an independent organisation that accred its skin, body and toiletry products NOT tested on animals. All research and testing is conducted on humans. Furthermore, we do not use any ingredients that are animal derived and also now have Vegan certification.

Are there only some Meditree products that are organic?
All the products in the Meditree range contain certified organic ingredients. The OFC our certifier body ensures that all of the range contains over 70% organic certified material, with the many of Meditree containing over 95% certified organic ingredients. There are four basic organic ingredients across the Meditree range Aloe Vera Leaf Juice, Calendula Flower Extract, Chamomile Flower Extract and Olive Leaf Extract.

Why does Meditree avoid the use of petrochemical ingredients such as Propylene Glycol (PG), Mineral Oils and other 'nasties' like Sulfates and Chemical foaming agents? Propylene Glycol (PG) is a common humectant ingredient in cosmetic and skin care products. It attracts water to itself preventing creams from drying out. PG is a petrochemical derivative making it a primary irritant which may cause delayed hypersensitivity and contact dermatitis. Meditree alternatives include; Hyaluronic Acid, Sodium PCA and Glycerin.

Sulfates, surfactants and chemical foaming agents may be irritating to the skin and include ammonium lauryl sulfate, sodium lauryl sulfate, ammonium laureth sulfate and derivatives of Monoethanolamine (MEA) or Diethanolamine (DEA). Meditree alternatives include; Sugar Glucosides and Yucca Cactus Extract.

What is the natural preservative system in Meditree?
The new Meditree organic range uses a combination of vitamins, enzymes, sugars and herbal extracts to form the antioxidant stability system. It does NOT contain any nature identical food preservatives which can only be manufactured from synthetic sources or preservatives hidden in terms like parfum. To be certified by OFC, all ingredients must be derived from a natural source.

How can the Shampoo be natural and still clean hair?
The Meditree organic shampoo is formulated to be the purest way to clean and condition the hair. With the inclusion of Decyl Glucoside (derived from maize) and Coco-betaine (from coconut oil) the shampoo will emulsify the dirt and oil on the hair. Chemical foaming agents are used in most shampoos and body washes and may contain toxic substances such as Nitroamines. Meditree alternatives include; Yucca Cactus Extract, Decyl Glucoside and Polyglucoside.

Why does Meditree use a unique, proprietary, natural preservative system?
Artificial preservatives (e.g. parabens) may cause allergic reactions in humans to skin care and cosmetic products. The Meditree range uses a proprietary natural preservative system which is a blend of herbal extracts fortified with natural antioxidants and vitamins. This helps ensure Meditree products stay fresh and build on the Meditree commitment to creating low-irritant, natural skin care solutions. Please Note: As we do not use any synthetic preservatives, Meditree products require more care and can have a shorter shelf life than products that utilise synthetic preservatives.

Does Meditree use Artificial Colours or Fragrances?
NO. Artificial Fragrances do NOT have a place in the Meditree range. Gorgeous scents can be very enticing and often influence our beauty and personal care purchases. Rather than trade on the power of scent we believe it is more important to keep our products as low irritant as possible, using only 100% natural fragrance blends. All products are lightly scented so they are suitable for sensitive skin and are not overpowering.

Artificial Colours have no therapeutic value for skin care other than to increase the products visual appeal. It is very common to see products coloured to help communicate the "main ingredient" presence/theme – e.g. green colour for sea extracts, peppermint, red colouring for rose. These added colours can actually act as irritants and unnecessarily upset the skin. They may also reduce the amount of oxygen in the body. The colour of ALL Meditree treatments occurs naturally as a result of the ingredients.

What are antioxidants?
Antioxidants help the body resist free radicals that attack and prematurely age the skin. Free radicals come from the environment and include pollution and ultra violet rays. You can see a similar effect in the way a cut apple or banana turns brown, or when iron rusts. Antioxidants also help to preserve the shelf life of your product. Antioxidants include Vitamins A, C and E and Citric Acid.

What is pH?
Healthy skin has a mean pH of 5.5. This level of natural acidity is responsible for maintaining the skin's natural flora and protecting it against bacterial infection. When this balance is upset the skin is more likely to become affected and create problems such as breakouts, flakiness, redness and dullness. When the pH level increases, moisture escapes from the skin cells drying out the skin.

The pH level of all Meditree products* is between 4 - 7 which makes them suitable for all skin types and conditions, with minimal chance of skin irritation and/or drying out


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